Posted By Gregory

Support talks


What’s happening on the support forum

  • WordPress database error Unknown column ‘ip_long_begin’ November 17, 2017 4:13:00 AM
    Replies: 1 Hello, Great plugin! I have been getting the error: [17-Nov-2017 04:06:42 UTC] WordPress database error Unknown column 'ip_long_begin' in 'where clause' for query SELECT ip FROM cerber_acl WHERE ip_long_begin apply_filters, call_user_func_array, cerber_post_control, cerber_acl_check Why and how to fix it. Thank you!!
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>WB Cerber REST API default blocks November 15, 2017 11:17:00 AM
    Replies: 1 Hello Gioni, I notice always four almost default REST API Blocks; 1. /wp-json/oembed/1.0/embed 2. /wp-json/yoast/v1/statistics 3. /wp-json/wp/v2/ 4. /wp-json/contact-form-7/v1/contact-forms/xxx/feedback (solved with namespace) What is the namespace for yoast and what is that oembed? Regards
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>PHP notice fails REST API return November 14, 2017 7:16:00 PM
    Replies: 3 Hi Gregory, It seems that WP has deprecated the rest_enabled filter since its version 4.7.0 and your plugin (wp-cerber.php on line 1577) applies it without checking the WP version. In this circumstance, WP throws a PHP Notice each time you do an API request and it’s really annoying when you wait for a right formatted JSON in JavaScript 😉 Can you add a condition to apply the right filter (rest_enabled or rest_jsonp_enabled) and avoid this particular case? Hope this issue contributes to your plugin, Xavier. This topic was modified 4 days, 10 hours ago by 7studio. This topic was modified 4 days, 10 hours ago by 7studio.
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>Can’t solve incorrect IP address detection November 14, 2017 2:36:00 PM
    Replies: 5 I’m having problems resolving IP address detection (I have worked through https://wpcerber.com/wordpress-ip-address-detection/) The site runs through WP-Rocket caching and Cloudflare. The site is behind recverse proxy option is ticked. Your IP address as reported by Cerber is the Cloudflare IP. What is my IP address reports my actual IP address. TOOLS>Diagnostic>Server Info tab reports [HTTP_CF_CONNECTING_IP] => MY ACTUAL ADDRESS [HTTP_X_FORWARDED_FOR] => Cloudflare address [REMOTE_ADDR] => MY ACTUAL ADDRESS [SERVER_ADDR] => an address in the range 10.168.0.0 – 10.168.255.255 There is no [HTTP_X_REAL_IP] => Is this an example text string or what? What is the key referred to? From your step by step instructions I can’t work out what the string should be to add to the wp-config.php file as: define(‘CERBER_IP_KEY’, ‘HTTP_X_REAL_IP’ ); I guess I just don’t have the requisite background knowledge to make sense of the instructions. Can you explain more simply
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>cron error: cerber_update_check() November 14, 2017 2:21:00 PM
    Replies: 3 Since a few days, I get many warning messages from my system: Fatal error: Call to undefined function cerber_update_check() in /var/www/path/to_my/site/wp-content/plugins/wp-cerber/wp-cerber.php on line 3155 I can’t find anything suspicious on line 3155: if ( $new = cerber_update_check() ) { Seems the searched function has ceased to exist – never had such errors before. What could be the problem? Cheers Chris
  • Cannot login on custom login page November 14, 2017 11:43:00 AM
    Replies: 12 Hello, i’ve set a custom login page but i can’t access from other computers. I wish to set the custom login page to be open, so I don’t risk to get closed out. I put in the whitelist *.*.*.*, and enabled the “apply access rules to whitelisted IP”, but still can’t enter, i get redirect to mysite/?token=sldkiejadks This topic was modified 4 days, 18 hours ago by alexdelarge89.
  • Problems with latest update 5.7 November 13, 2017 3:58:00 PM
    Replies: 27 Hi, After the latest update I have a few problems. Even though my IP is whitelisted, any comment I try to post gets blocked with “ERROR: Sorry, human verification failed.”. Request to REST API is denied from my ip address and locked out. Comments are marked spam and denied, IP gets blocked and locked out. I’m not sure if legit readers/contributors are are having the same issue and not being able to post comments so I had to deactivate cerber until this issue is resolved. Thank you for your time
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>Admin dashboard 404 error November 12, 2017 7:38:00 AM
    Replies: 11 After update from 5.5 to 5.7, some unknown problem caused /wp-admin doesn’t work and show 404 error. I’m using default setting, doesn’t have custom login page. The workaround is login using woocommerce login page and then can access admin dashboard. Disabled plugin and now it is working fine. This topic was modified 6 days, 22 hours ago by . This topic was modified 6 days, 22 hours ago by .
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>Custom login URL not working on WordPress installed in subdirectory November 10, 2017 3:38:00 AM
    Replies: 4 My WordPress URL is http://mysite.com/wordpress and my site URL is http://mysite.com. Everything’s working fine. I set custom login URL to http://mysite.com/loginpage but when I go to that URL, it says: Not Found The requested URL /wordpress/loginpage was not found on this server. I also tried http://mysite.com/wordpress/loginpage but it isn’t working either. Please tell me how can I fix this.
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>How integrate ReCapctha with 3-rd party plugin? November 9, 2017 3:43:00 PM
    Replies: 3 Hello! How i can intagrate antispam Recaptcha with 3-rd party plugin, like LifterLMS? I set keys in settings, in default forms and Woocommerce forms recaptcha shows
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>Link to set / reset password doesn’t work November 8, 2017 4:05:00 PM
    Replies: 5 Hi, I’ve installed the plugin and I changed the login url and Disable wp-login.php. Ok, it works. But when I add a new user, link to set password doesn’t work. Why? Thanks
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>Contact Form 7 | REST API whitelist November 7, 2017 12:25:00 PM
    Replies: 2 Hello, I am facing the problem, that my Contact Forms are not working anymore the loading circle keeps spinning. I found out that it ist due to the REST API Request of CF7. So I tried to add CF7 to the whitelist with the REST API namespace but I can’t find the right namespace. I disabled the REST API block for the moment but I would like to keep it up. Please tell me if there is a solution for this other than just to disable the REST API block. Thank you very much for this great plugin! br
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>My IP is same as malicious ip and blocking of it. November 6, 2017 5:01:00 AM
    Replies: 4 So, I have been getting tons of malicious requests in last 24 hrs. around 538 requests in last 24 hrs: same as http://take.ms/anHpK (to wp-login.php via 127.0.0.1) Now, I tried blocking that ip, which improved my traffic immediately. So, this ip is in the lockout, but I thought of adding it to “Black IP Access List” But what surprised me to know is the It says my ip is “127.0.0.1”, and I can’t block my own ip. But mine isn’t that one and I am pretty sure this plugin detected my ip as this… see: http://take.ms/1LiYN So definitely something wrong here. Can you please help?
  • <span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>Request to REST API denied November 2, 2017 2:48:00 PM
    Replies: 5 Hi, I’m using Cerber 5.5. Under Hardening I checked “Block access to … REST API …”. After login I see under Activities Tab for my IP 3 URL marked “Request to REST API denied”
  • IP not shown on blacklist November 2, 2017 8:17:00 AM
    Replies: 9 Hi, thanks for the nice plugin, works perfect. Most recently I found in the list of IP used to try to login the following IP 2600:3c01::f03c:91ff:feae:9066. I wanted to put this IP on the blacklist. It is impossible to put this IP on the black list. No issues with other IPs I’m using WP Cerber 5.5 best regards

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I'm a team lead in Cerber Tech. I'm a software & database architect, WordPress - PHP - SQL - JavaScript developer. I started coding in 1993 on IBM System/370 (yeah, that was amazing days) and today software engineering at Cerber Tech is how I make my living. I've taught to have high standards for myself as well as using them in developing software solutions.