Posted By Gregory —

Quick Help

In some cases you can get help with WP Cerber Security in no time

What’s wrong? Please click the most appropriate section below.

  1. Some of the security features do not work as described
  2. I get the 404 error page instead of the login page
  3. I forgot my Custom login URL (I get 404 error instead)
  4. I can’t log in / I’m locked out of my site
  5. WP Cerber doesn’t work as intended

Some of the security features do not work as described

When you test WP Cerber’s security features, you have to test them either from a different computer or in an incognito window in your browser. Also, you have to ensure that the IP address (or subnet) of the computer you’re using for tests is not in the White IP Access List. Check this on the Access Lists admin page.

Note: When you activate the plugin, it adds your IP address to the White IP Access List.

I get the 404 error page instead of the login page

If you are used to using wp-admin page to log into your website and now you get the “404 Page not found” error, try to use the default WordPress login page which is wp-login.php. For instance, for wpcerber.com the default login page is: https://wpcerber.com/wp-login.php

If you set up your Custom login URL and after a while forgot it, first of all, check the website admin email box for a notification email. In that email, you can find your Custom login URL. If you are unable to find that email, you need to reinstall the plugin manually following the steps below.

  1. Delete the plugin folder wp-cerber manually by using FTP or any file manager (in your hosting control panel) that is provided by your hosting provider.
  2. Log into your WordPress dashboard as usual by using the default /wp-login.php URL or another way that you are used to using.
  3. Install and activate the WP Cerber plugin again.
  4. Go to the plugin Main Settings page.
  5. Check the Custom login URL setting field. It displays your Custom login URL that you have to use.

I forgot my Custom login URL

If you set up your Custom login URL and after a while forgot it, first of all, check the website admin email box for a notification email. In that email, you can find your Custom login URL.

Alternatively, try to use the default WordPress login page which is wp-login.php. For instance, for wpcerber.com the default login page is: https://wpcerber.com/wp-login.php

If the steps above do not help, you need to reinstall the plugin manually following the steps below.

  1. Delete the plugin folder /wp-cerber/ manually by using FTP or any File Manager (in your hosting control panel) that is provided by your hosting provider.
  2. Log into your WordPress dashboard as usual by using the default /wp-login.php URL or another way that you are used to using.
  3. Install and activate the WP Cerber plugin again.
  4. Go to the plugin Main Settings page.
  5. Check the Custom login URL field. It displays your Custom login URL that you have to use.

I can’t log in / I’m locked out of my site

If you have set up your Custom login URL and after a while forgot it, first of all, check the site admin email box for a notification email. In that email, you can find your Custom login URL. Alternatively, try to use the default WordPress login page which is wp-login.php. For instance, for wpcerber.com the default login page is: https://wpcerber.com/wp-login.php

WP Cerber doesn’t work as intended

Before you send any request to the support, please do the following:

  1. Load the default WP Cerber settings on the Manage Settings page which is under the Tools admin menu. These settings are safe by design.
  2. Recheck the functionality of the plugin again.
  3. If the plugin doesn’t work as intended, check your other security plugins and server settings (e.g. firewall or extra PHP modules). Apparently, WP Cerber Security doesn’t work as intended due to an incompatibility issue.
  4. If the plugin works fine, apply your own desirable settings. One setting at a time.
  5. Check the functionality of the plugin again.
  6. If something goes wrong, please, try to find out what else on your website or server can lead to the incompatibility issue that is related to your changes in the default plugin settings. See step 3.
  7. If you think, that nothing else can be recognized as the cause of that weird behavior, follow instructions on this page.
Read plugin documentation and how-to guides Ask for help on the plugin support forum

 

I'm a software engineer and team lead at Cerber Tech. I started coding in 1993 on IBM System/370 and today software engineering at Cerber Tech is how I make my living.