What should I do if …

Sometimes you can get help in no time


I get 404 error instead of login page

If you are used to using wp-admin page to log in to your website and now you get 404 page not found error, try to use the default WordPress login page which is wp-login.php. For instance, for wpcerber.com the default login page is: https://wpcerber.com/wp-login.php

If you have set up your Custom login URL and after a while forgot it, first of all, check the site admin email box for a notification email. In that email, you can find your Custom login URL. If you are unable to find that email, you need to reinstall the plugin manually following the steps below.

  1. Remove the plugin folder /wp-cerber/ manually by using FTP or any File Manager (in your hosting control panel) that is provided by your hosting provider.
  2. Log into your WordPress dashboard as usual by using default /wp-login.php URL or another way that you are used to using.
  3. Install and activate the WP Cerber plugin again.
  4. Go to the plugin Main Settings page.
  5. Check Custom login URL field. It displays your Custom login URL that you have to use. Remember it!
I forgot my Custom login URL (I get 404 error instead)

If you have set up your Custom login URL and after a while forgot it, first of all, check the site admin email box for a notification email. In that email, you can find your Custom login URL.

Alternatively try to use the default WordPress login page which is wp-login.php. For instance, for wpcerber.com the default login page is: https://wpcerber.com/wp-login.php

If you are unable to find that email and to log in with default login page, you need to reinstall the plugin manually following the steps below.

  1. Remove the plugin folder /wp-cerber/ manually by using FTP or any File Manager (in your hosting control panel) that is provided by your hosting provider.
  2. Log into your WordPress dashboard as usual by using default /wp-login.php URL or another way that you are used to using.
  3. Install and activate the WP Cerber plugin again.
  4. Go to the plugin Main Settings page.
  5. Check Custom login URL field. It displays your Custom login URL that you have to use. Remember it!
I can't login / I'm locked out of my site

If you have set up your Custom login URL and after a while forgot it, first of all, check the site admin email box for a notification email. In that email, you can find your Custom login URL.

How to log into the WordPress dashboard if nothing helps.

There is a special version of the plugin called WP Cerber Reset. This version performs just one task. It resets all WP Cerber Security plugin settings to initial values (excluding Access Lists) and then deactivates itself (and WP Cerber Security respectively).

So to get access to the dashboard you need to copy WP Cerber Reset folder to the plugins folder of your website. Follow the steps below.

  1. Download the wp-cerber-reset.zip archive to your computer using this link: https://wpcerber.com/downloads/wp-cerber-reset.zip
  2. Unpack wp-cerber folder from the archive.
  3. Upload unpacked wp-cerber folder to the plugins folder of your WordPress by using FTP (or any File Manager provided by your hosting provider). If you see a question about overwriting files or a folder, click Yes.
  4. Log in to your site as usually by using the default /wp-login.php WordPress login page. Now WP Cerber Security plugin is completely disabled.
  5. Reinstall the WP Cerber Security plugin again. You have to do that because WP Cerber Reset can’t be acting as a normal plugin.
Some of security features aren't working as expected

If you test some security feature, you have to test it either from a different computer or in an incognito window in your browser. Also, you have to make sure that the IP address (or subnet) of the computer is not in the White IP Access List. Check that on the Access List admin page in the WordPress dashboard.

Note: The plugin added a white rule for your IP subnet when you activated the plugin.

It seems that the plugin doesn't work as intended

Before you send any request to the support, please do the following:

  1. Load default plugin settings by clicking the Load default settings button on the right side of the Main Settings plugin page. These settings are safe by design.
  2. Check functionality of the plugin again.
  3. If the plugin doesn’t work as intended, check your other security plugins and server settings (e.g. firewall or extra PHP modules). Apparently, WP Cerber Security doesn’t work as intended due to an incompatibility issue.
  4. If the plugin works fine, apply your own desirable settings. One setting at a time.
  5. Check functionality of the plugin again.
  6. If something goes wrong, please, try to find out what else on your website or server can lead to the incompatibility issue that is related to your changes in the default plugin settings. See step 3.
  7. If you think, that nothing else can be recognized as the cause of that weird behavior, send a request to the support.

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I'm a team lead in Cerber Tech. I'm a software & database architect, WordPress - PHP - SQL - JavaScript developer. I started coding in 1993 on IBM System/370 (yeah, that was amazing days) and today software engineering at Cerber Tech is how I make my living. I've taught to have high standards for myself as well as using them in developing software solutions.