Help

Troubleshooting login issues with WP Cerber

Although WP Cerber handles user authorizations smoothly, sometimes you (or your customer) can get into a situation when WP Cerber denies all attempts to log in with no obvious reason and you can’t get into the website dashboard. Usually, this happens when you’re trying to log in from a different device or a different browser. Follow the [...]



Help

My custom 404 page does not work

When you configure how WP Cerber blocks unauthorized access to the default login page and your WordPress dashboard, you can select how to render the 404 pages for those locations. It can be either a simple, plain 404 page or a custom 404 page styled and rendered by the active theme or a visual WordPress page builder. Unfortunately, not [...]


Help

What is RID and how to use it

RID is a Request ID or a unique request identifier. It’s a unique string that WP Cerber generates for every logged HTTP request and writes to the log along with other request details. The main reason for using RID is to look up a particular request in the log while performing maintenance tasks. This is especially useful when a [...]





Help

Contact Form 7 are not working

If your Contact Form 7 form doesn’t work, you need to add a namespace exception for REST API on the Hardening tab. Enter contact-form-7 in the Allow these namespaces setting field as shown on the screenshot below. WordPress Security Managing WordPress application passwords a hassle-free way Help What is RID and how to use it [...]





Help

Configuring IP address detection

On some web servers, WP Cerber cannot detect IP addresses automatically due to a non-standard server configuration or running the website behind a reverse proxy. That means WP Cerber is unable to protect your website and can even lock you out of your WordPress dashboard. Is your website behind a proxy? A reverse proxy is a specialized [...]


Help

How to fix errors with database tables

Sometimes, when you move your WordPress to a new hosting or restore the website from a backup, some database tables that are created and used by WP Cerber Security might become corrupted or be deleted. To fix this issue and repair the WP Cerber tables, follow the steps below. Log into the WordPress admin dashboard. In the admin menu, [...]