Troubleshooting malware scanner issues
If you come across an issue with the malware scanner, your go-to tool is diagnostic logging. Normally and by default it’s disabled.
1. First of all, enable diagnostic logging in the scanner settings
To do this click the “Site Integrity” menu and then click the “Settings” tab, turn on “Enable diagnostic logging” and save the settings.
2. Now start scanning
Manually or by configuring the schedule for automated scans.
3. Check the diagnostic log
Click “Tools” in the plugin admin menu and then click the “Log” tab. Check the log for error messages.
In case you need assistance from our customer service team, make a screenshot or/and export the log to a file by clicking the “Download as a file” link and attach it to a support ticket via the support desk: https://my.wpcerber.com
Hint: You can easily identify scanner entries in the log by the [Scanner] marker in a line.