Posted By Gregory

Troubleshooting malware scanner issues

If you come across an issue with the malware scanner, your go-to tool is diagnostic logging. Normally and by default it’s disabled.

1. Enable diagnostic logging in the scanner settings

To do this, click the “Site Integrity” menu and then click the “Settings” tab, turn on “Enable diagnostic logging”, and save the settings.

2. Now start scanning

Manually or by configuring the schedule for the automatic scans.

3. Check the diagnostic log

Click “Tools” in the plugin admin menu and then click the “Diagnostic Log” tab. Check the log for error messages.

In case you need assistance from our customer service team, make a screenshot or/and export the log to a file by clicking the “Download as a file” link and attach it to a support ticket via the support desk:

Hint: You can easily identify scanner entries in the log by the [Scanner] marker in a line.

Have any questions?

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I'm a software engineer and team lead at Cerber Tech. I started coding in 1993 on IBM System/370 and today software engineering at Cerber Tech is how I make my living.

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